Terms & Condition
In order to avoid errors, please be sure to list catalog number, complete item description, and exact quantity desired. Please mark all confirming orders as “CONFIRMING” to avoid duplication and unnecessary charges. All orders are shipped F.O.B. Westbury, N.Y., plus sales tax where applicable. Customs brokerage fees and duty, if applicable, become the responsibility of the customer. Customer takes legal possession as soon as merchandise is delivered to a common carrier. Our terms are 2% 10 days, net 30 days, unless quoted otherwise.
TERMS AND CONDITIONS
Sales Tax laws:
Tax laws require that sales tax be collected on sales made to the following states: New York, New Jersey, North Carolina,
California, Indiana and Texas.
International Sales and Shipments:
All international shipments, including Canadian shipments
require that the consignee be responsible for all Customs Duty,
Brokerage Fees and Local Taxes
The materials, design and workmanship of the products listed in this catalog are unconditionally guaranteed to be of superior quality and free of manufacturing defects. Try Max Surgical will replace free of charge a damaged instrument if the damage is found to have been caused by a defect in workmanship or materials. Claims must be submitted in writing within 30 days of the invoice date.
This guarantee does not include normal wear and tear. Instruments which have been repaired by other than the Try Max Surgical Repair Department will not be covered under the guarantee.
Instruments in need of repairs should be sent to Try Max Surgical Repair Department, 300 Shames Drive, Westbury, NY 11590.
Due to our policy of continual product development, we reserve the right to alter product specifications.
We assume the user to be technically competent and professional; therefore, user must take all necessary precautions normally associated with instruments during their care, handling and storage. Our instruments should be handled only by technically competent personnel and should never be entrusted to others.
To the best of our knowledge the information contained in this catalog is accurate and reliable; however, all recommendations or suggestions are made without guarantee. We disclaim any liability incurred in connection with the use of these instruments. Nothing contained in this catalog shall be construed to imply the nonexistence of any relevant patent. No invention covered by any patent shall be utilized in any way without authorization from the owner of that patent.
RETURNS AND CREDITS
If you wish to return an unused instrument, please contact Try Max Surgical for authorization before doing so. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Unused instruments can be returned or exchanged within 30 days of the invoice date. Instruments must be returned in their original packing, and shipping charges must be prepaid. Any unused instrument returned without its original packing may be subject to a 50% restocking charge. The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 50% restocking charge, plus the shipping charges originally incurred.
Used, autoclaved or sterilized instruments are not returnable for credit or exchange.
Orders for custom-made instruments are non-cancelable, non-returnable and non-refundable.
Custom etched instruments are non-returnable and non-refundable.
Sterile packaged items cannot be accepted for return unless they are defective, in which case we will replace them.
We reserve the right to alter packaging or change prices
at any time without prior notification. We will always notify the
customers prior to shipping an order when such changes occur, unless the increase is minimal and would not warrant delaying an order. We reserve the right to make partial shipments at our discretion unless instructed to the contrary. We also reserve the right to discontinue any items without prior notice.
Notes: Photographs in this catalog are not shown actual size. Refer to descriptive copy for sizes and specifications.